Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times. For more information on Covid-19, visit: https://www.australiangasnetworks.com.au/covid-19

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

GAS SUPPLY DISRUPTION AT MOUNT GAMBIER

The instructions in this brochure should be followed closely and must be read in conjunction
with the manufacturer’s instructions for any appliances connected to the gas supply.
If you are unable to relight your appliances or are not confident about doing so
and would like us to restore your gas supply, please call us.

Communities Affected:

Winter Gardens/ Lakeside/ Bostonia

Start Time:

Nov 10 at 12:37 PM

Estimated Restoration:

Nov 11 at 02:00 AM

Outage Cause:

Our crews have found a need to repair in equipment.
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Mount Gambier gas supply to return progressively from Saturday  

  • APA confirms that all 9,286 affected properties have now been visited and supply has either been restored or a re-connection card has been left at the property.
  • Any customer who is still without gas and needs assistance to re-connect can call APA Group on 1800 898 220 to organise for a gas fitter to attend.
  • Customers happy to re-establish supply themselves can now do so using the instructions above
  • Additional crews will remain in Mount Gambier for the remainder of the week to assist customers if required.
  • “Restoring gas supply to more than 9000 consumers is a huge operation,” said Edwin De Prinse, General Manager Networks, APA Group.
  • “We had to visit every customer twice so that’s more than 18,000 door knocks. Without the assistance of the Metropolitan Fire Service (MFS), State Emergency Service (SES) and Country Fire Service (CFS) it would have taken much longer. We thank them for their support.
  • “We also acknowledge West Gambier Football Club for providing shower facilities and the community of Mount Gambier for its patience and understanding throughout. Thank you.”
  • The supply interruption occurred on 9 September upstream of the city network.
  • APA Group manages and operates the South Australian Natural Gas network on behalf of Australian Gas Networks (AGN) Limited.
  • Updates remain available via the APA Group Natural Gas Emergency Hotline on 1800 898 220,  the National Response Centre on 1800 427 532 and on the AGN website at www.australiangasnetworks.com.au or the AGN Facebook page at Facebook.com/australiangasnetworks.

HOW TO SAFELY TURN ON YOUR GAS SUPPLY

Your safety is important

The instructions in this brochure should be followed closely and must be read in conjunction
with the manufacturer’s instructions for any appliances connected to the gas supply.

If you are unable to relight your appliances or are not confident about doing so
and would like us to restore your gas supply, please call us.

5 Stages of Outage Restoration?

1

Outage
Identification

25 Nov. 2020
(11:00am)

2

Network Control
Room Response

26 Nov. 2020
(05:00pm)

3

Response Field Crew
Attend Site

27 Nov. 2020
(09:00am)

4

Repairs in
Progress

28 Nov. 2020
(10:00pm)

5

Repairs
complete

28 Nov. 2020
(11:00pm)

How to turn your gas supply ON

1. Check that all your household appliances are turned off:





Do not attempt to turn on your gas meter unless you have checked that all gas appliance controls are in the off position.



2. Locate your gas meter




Your gas meter is usually at the side of your house or in the front yard.
If you live in a high rise unit or flat, your gas meter is generally at ground level. If the gas meter is not attached to the pipework or not present, DO NOT PROCEED. Contact the APA representative on the back of this card.

3. Turn your gas meter on




Slowly rotate the handle of the valve 90 degrees to the vertical – on position. The meter is on when the handle is in line with the gas inlet pipe. (See diagram).

4. Light a burner on your gas cooker




If you do not have a gas cooker proceed to point 5. It may take a few minutes for the burner to light, while the gas flows from the meter, Once alight, let it burn for at least three minutes. This shows that the gas is turned on and flowing correctly. Then turn off the burner.

5. Restore the gas supply.




Follow the manufacturer’s instructions and turn on and light the gas appliance pilot flames on all other gas appliances. The instructions are usually located inside the access panel.

How to turn your gas supply OFF

1. Turn off all the gas appliances in your home.



This includes gas cooking appliances, heaters and your hot water unit (including the pilot).

2. Locate your gas meter.



This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.

3. Turn the gas meter off.



To do this, rotate the valve 90 degrees so that it reaches a horizontal position.



  DO'S

Check all gas appliances are turned off before turning on your gas meter.

Make sure all hot water taps are turned off.

Make sure you read and understand appliance lighting instructions before you light appliances.

Wear some form of eye protection, such as reading, safety or sunglasses. Keep your face well away from any appliance openings when lighting pilot flames (a mirror may help you to see into tight spaces).

Remove flammable materials and liquids from the surrounding area.

Be careful relighting appliances in confined spaces, such as cupboards or under stairs.

  DON'T

Don’t turn on your gas meter if you haven’t checked that all gas appliances are off.

Don’t light appliances with which you have experienced recent problems.

Don’t use tools to force meter valves or appliance controls.