There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).


Natural gas rebates for Mildura and Bairnsdale customers

In 2020, Australian Gas Networks (AGN) is offering a special rebate promotion for existing home customers in the Mildura and Bairnsdale regions of Victoria.

This promotion is available from 1 January 2020 and is open to existing home addresses in the following postcodes:

3496 3498 3500 3501
3875 3878 3880  


If you can’t see your postcode listed, contact our Natural Gas Marketing Team to double-check (contact details at the bottom of this page).

Read below to find what’s available, and what Terms and Conditions apply. Offers are for existing build properties, only.

Boy looking down at sink natural gas hot water


$500 rebates for installing a major natural gas appliance

Claim a $500 rebate when you install one of the following major natural gas appliances:
  • Natural gas hot water
  • Natural gas ducted central heating or hydronic heating
  • Natural gas flued space heating (e.g. decorative gas log fire, wall furnace)
  • Natural gas pool heating
  • Natural gas spa heating

A limit of 1 x $500 rebate per appliance type per household applies (subject to all others Terms and Conditions being met; appliance must be a new installation, not a replacement of a pre-existing natural gas appliance of the same general type). Additional units qualify for a $100 appliance rebate instead. Existing homes, only.


$100 rebates for other natural gas appliances

Claim a $100 rebate when you install basically any other natural gas appliance, such as:

  • Supplementary hot water systems or heating
  • Outdoor heating appliances (e.g. fire pit, fire table)
  • Barbecue
  • Cooktop, oven, or combination cooker
  • Clothes-dryer

There is no limit to how many $100 rebates a connecting household may claim, however, the appliance must be fully connected and it must be a new installation (not a replacement of a pre-existing natural gas appliance). Existing homes, only.


AGN's special  connection bonus

Connecting your home to natural gas for the very first time? Connect with at one major natural gas appliance, and you also qualify for a once-off $500 connection bonus (applies only to existing build properties).


Key Terms and Conditions

  • Promotion period: 1 January 2020 to 13 December 2020 (new end date). 
  • All offers (including the connection bonus) applies to existing build properties, only. New builds are excluded from these offers
  • The connection bonus is only open to first-time gas connection customers, subject to all Terms and Conditions being met. Properties re-connecting to natural gas are not eligible for this bonus. This includes properties where a gas service has been either fully or partly removed, as part of renovation works or similar.
  • Rebates can only be claimed for fully connected appliances, installed during the Promotion Period.
  • No rebate is payable if the appliance is replacing a pre-existing natural gas appliance of the same general type.


How to Claim 

Rebates can be claimed in one of two ways.

Option 1. You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN.  Use this directory to find rebate suppliers closest to your area.

Option 2. Alternatively, you can claim direct from AGN direct, once appliance installation is complete. To make a claim direct, just use our cashback website - found here. To submit a cashback claim, you’ll need to provide a copy of the Gas Certificate of Compliance, as well as any invoices/receipts relating to appliance purchase and installation. Once your claim is approved, you’ll receive your rebate as a cashback direct to your nominated bank account.


Disclaimer. The sale and installation of appliances is not regulated by AGN and prices may vary between suppliers. It is recommended that you obtain more than one quote, to help you make an informed decision.


Questions? Contact our Natural Gas Marketing Team on 1300 001 001 (Option 7).