There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Supply Outages: There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update: During the South Australia lockdown starting on 20 July, our critical operations remain fully operational to maintain the safe and reliable natural gas supply for the community. However new connection services may be delayed until lockdown restrictions are eased. More information is available here.    

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia
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Cashbacks for existing gas connections

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).

 

$500 cashback for natural gas heating 

Winter-time can be cold - and sometimes unpredictable! If you want to make sure your toes are spared from the winter chill and your home remains at your chosen level of cosy all throughout the year, why not add natural gas heating to your home?

  • Install a flued natural gas room heater (e.g. a decorative gas log fire, wall furnace, space heater) and claim a $500 flued heating cashback.
  • Install a whole of home natural gas heating system (e.g. natural gas ducted heating, natural gas hydronic heating) and claim a $500 central heating cashback.

Other Terms and Conditions apply (read below). Existing build homes, only.

Socks on a natural gas space heater

 

Key Terms and Conditions
  • Promotion period: 1 January 2020 to 13 December 2020. Appliance must be installed within the promotion period to comply for this offer.
  • Offer applies only to eligible heating appliances installed in existing build properties connected to the gas distribution network owned by Australian Gas Networks (AGN). In Queensland, AGN’s natural gas network is generally north of the Brisbane River. You can use this postcode list to check if your property is eligible (refer to Page 2).
  • Cashback is only payable if the heating appliance is a new installation, not a replacement of a previous natural gas heating system.
  • Limit 1 x $500 flued heating cashback and 1 x $500 central heating cashback per metered property. Additional units of each will qualify for a $100 appliance cashback.

 

How to Claim

It’s easy to claim!

Once appliance installation is complete, just go to AGN’s cashback website and submit a claim. You’ll need to provide a copy of the Gas System of Compliance Certificate, as well as any invoices/receipts relating to appliance purchase and installation. Once approved, cashback payment will be deposited straight into your nominated bank account (so there’s no gift cards or vouchers to worry about).

Go here to access our cashback website.