There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).


$500 cashback for natural gas hot water 

For reliable, temperature-controlled hot water that’s perfect (and perfectly safe) for the whole family, you just can’t go past natural gas. Install a dedicated natural gas hot water system and claim a $500 hot water cashback.

Other Terms and Conditions apply (read below). Existing build homes, only.

Kids playing in the bath


Key Terms and Conditions
  • Promotion period: 1 January 2020 to 13 December 2020. Appliance must be installed within the promotion period to comply for this offer.
  • The hot water appliance must be fuelled only by natural gas to qualify for the $500 hot water cashback rate. Gas-boosted solar hot water systems qualify only for a $100 cashback.
  • Offer applies only to eligible hot water systems installed in existing build properties connected to the gas distribution network owned by Australian Gas Networks (AGN). In Queensland, AGN’s natural gas network is generally north of the Brisbane River. You can use this postcode list to check if your property is eligible (refer Page 2).
  • Cashback is only payable if the hot water system is an upgrade of a non-natural gas hot water system (e.g. an upgrade of an electric hot water system, an upgrade of an LPG/bottled gas hot water system), not a replacement of a previous natural gas hot water system. This means replacing a natural gas storage hot water system with an instantaneous hot water system (or vice versa) is still classified as a replacement and no cashback is payable.
  • Limit 1 x $500 hot water cashback payable per metered property. Additional natural gas hot water units will qualify for a $100 appliance cashback instead.


How to Claim

It’s easy to claim!

Once appliance installation is complete, just go to AGN’s cashback website and submit a claim. You’ll need to provide a copy of the Gas System of Compliance Certificate, as well as any invoices/receipts relating to appliance purchase and installation. Once approved, cashback payment will be deposited straight into your nominated bank account (so there’s no gift cards or vouchers to worry about).

Go here to access our cashback website.


Questions? Contact our Natural Gas Marketing Team on 1300 001 001 (Option 7).