There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).


$500 connection bonus

Connect your home to natural gas for the very first time and install at least one natural gas appliance to qualify for AGN’s once-off $500 connection bonus.

Existing build homes, only. See Terms and Conditions below.

Family enjoying time together in living room


Key Terms and Conditions

  • Promotion period: 1 January 2020 to 13 December 2020.
  • Offer applies only to first-time new gas connections at existing build properties that connect to the gas distribution network owned by Australian Gas Networks. Use this postcode list to check if your property is eligible. New build properties are excluded from this offer.
  • Existing build properties re-connecting to natural gas do not qualify for the connection bonus. This includes properties where a gas service has been either fully or partly removed, as part of renovation works.
  • Extending an existing gas line also does not qualify for the connection bonus.
  • The gas meter (and at least 1 x natural gas appliance) must be fully installed in order to qualify for the connection bonus.


How to Claim

Rebates can be claimed in one of two ways.

Option 1. You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN.  Use this directory to find rebate suppliers closest to your area.

Option 2. Alternatively, you can claim direct from AGN direct, once appliance installation is complete. To make a claim direct, just use our cashback website - found here. To submit a cashback claim, you’ll need to provide a copy of the Gas Certificate of Compliance, as well as any invoices/receipts relating to appliance purchase and installation. Once your claim is approved, you’ll receive your rebate as a cashback direct to your nominated bank account.

Questions? Contact our Natural Gas Marketing Team on 1300 001 001 (Option 7).