1800 898 220
Supply Outages: 14 Sept 2020 6:00pm: Our crews have now visited all Gambier properties and reconnected gas supply. If you believe we have missed your property or you are having problems with appliances restarting, please call our Natural Gas Emergency Hotline on 1800 898 220 to organise for a gas fitter to attend.Expand Message
We have visited 9,286 affected properties and either reconnected supply, or if not possible left a re-connection card which can also be found on our website. These instructions must be followed exactly. If customers encounter any difficulties with reconnection, they should stop immediately and wait until the APA Group representative visits.
Instructions on how to reconnect your gas supply available here
Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.
Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK (1800 427 532)
However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at firstname.lastname@example.org.
Along with lower carbon emissions, natural gas can lower your running costs for home heating, hot water, cooking and more. Our easy calculator will estimate your set up costs, running costs and annual savings based on the appliances and usage you selectCompare Cost
We all do our bit to look after the planet, but did you know you can lower your household carbon emissions by up to 80% by switching from electric appliances to natural gas appliances? While solar energy is the cleanest energy, it is not always available - making natural gas the reliable, affordable, option to heat your home or ensure your shower is ready whenever you are.
Find out how
Whether you’re building and connecting a new home, or connecting your current home, to natural gas for the first time, we are here to help make the connection process easy.Find out more
When its reliable energy that you need, without the supply outages like electricity, you can’t beat natural gas.