There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

2022 Environmental, Social and Governance Report

Australian Gas Infrastructure Group (AGIG) has released its 2022 Environmental, Social and Governance (ESG) Report, detailing performance and achievements for 2022 and outlining progress towards our longer-term ESG targets.

This release follows our inaugural 2021 Report and reaffirms our commitment to focus on long-term impacts to the environment in the interests of our customers, community and employees while delivering best-practice performance as one of Australia’s largest gas infrastructure businesses.

Aligned with the United Nations Sustainable Development Goals, our key focus areas are identified as Affordable Clean Energy; Decent Work and Economic Growth; Industry Innovation and Energy Infrastructure; Sustainability Cities and Communities; Responsible Consumption and Production; and Climate Action.

Our commitment to renewable gas and to delivering projects that deliver our low carbon future are significant to our performance against our selected Sustainable Development Goals. Achieving emission reduction targets will take large-scale, industry-wide efforts, and we are proud of the leadership we have demonstrated through our Hydrogen Park South Australia project.

Notably, this year we achieved our best safety record to date. Although this is a record that we’re extremely pleased with, we continue to aim for zero harm. We also delivered our highest levels of customer service across each of our three businesses, which is a valuable indication of our commitment to meeting customer needs and expectations.

AGIG Chief Executive Officer, Craig de Laine commented: "Since launching our ESG targets and reporting in 2021, we have further matured our ESG disclosures and measurements in 2022. This year we outlined our work to align with the Task Force on Climate-Related Disclosures and restated our commitment to net zero targets. I’m also pleased to see extended focus on our gender and diversity reporting this year, which we’ll continue to evolve in future reports.”



ESG Report

2021 ESG Report

AGN SA Final Plan

July 2021 - June 2026 

AGN VIC Final Plan

July 2023 - June 2028