Insights and opinions
Throughout our engagement process we will be gathering insights and opinions from our stakeholders and customers, we will publish our findings here.
Victoria and Albury
An important element of our Victorian and Albury stakeholder engagement program were our deliberative workshops with residential and commercial customers.
Deloitte were engaged as an independent expert advisor to assist AGN with the design, participant recruitment and delivery of the workshops. Deloitte also led the facilitation of the workshops while representatives from AGN and APA provided the content relating to the AA Proposal. The Deloitte Customer Insights Report distils the feedback from the customer workshops into nine customer insights.
Feedback on our Draft Plan: Draft plan submissions
Thank you to those who have provided their formal feedback to us. We received the following submissions on our Draft Plan:
- Submission from Jemena Gas Networks (JGN).
- Submission from Energy Networks Association (ENA).
- Submission from Origin Energy (OE).
Draft Plan Stakeholder Workshops
In August 2016, AGN hosted a series of Stakeholder Workshops on our Draft Plan for our Victorian and Albury natural gas distribution networks. These Workshops provided stakeholders with an important opportunity to provide feedback on our plans.
You can read the Stakeholder Workshops Summary (September 2016)You can view Workshop 1 materials here and Workshop 2 materials here.
Further customer workshops
In October 2016, we held an additional two customer workshops in metropolitan Melbourne and in Warragul. The purpose of these workshops was to gain feedback on our plans, the key insights previously and to gain feedback on how effectively AGN has incorporated these insights into our plans.
The nature of the workshops was similar to that previously undertaken with Deloitte engaged as independent advisor to assist AGN with the design and delivery of the workshops and lead the facilitation of the workshops while representatives from AGN and APA provided the content relating to the AA Proposal.
Our findings and insights are reported in the Deloitte Australian Gas Networks Stakeholder and Customer Feedback Report which contains a summary of stakeholder feedback from the Draft Plan workshops and further customer workshops.
A joint Victorian Gas Distribution Businesses Stakeholder Forum on Incentive Mechanisms was held during July 2016.
You can read the Incentive Mechanisms Issues Paper here.
Thank you to those who have provided their feedback to us. We received the following submissions on our Incentive mechanisms:
Submission from Energy Networks Association (ENA).
Submission from Consumer Utilities Action Centre (CUAC).
Submission from Jemena Gas Networks (JGN).
Submission from Red Energy Lumo Energy.
The Farrier Swier finding report contains a summary of stakeholder feedback. You can read the report here.
Final Plan Customer Overview
Our Customer Overview document provides a summary of the key components of our Final Plan.
Read our Customer Overview here.
Over the July 2014 through January 2015 period, we undertook a range of engagement activities designed to understand our stakeholders' values. Deloitte were engaged to assist with the design and delivery of this program and also to independently collate, analyse and report on the findings of the program. This work has culminated in the Deloitte Stakeholder Insights Report, which describes the engagement program in more detail and synthesises the results into 14 insights.
Read the Deloitte Stakeholder Insights Report (February 2015).
The AGN executive management team had a hands on role throughout the engagement process. We considered feedback from the engagement activities to end-January 2015, as well as Deloitte's independent summary to develop our plans.
26 May 2016: The Australian Energy Regulator (AER) has issued its Final Decision on Australian Gas Networks’ (AGN) South Australian Access Arrangement for the five year period commencing on 1 July 2016. The Final Decision provides for a 23% cut to gas distribution charges in real terms from 1 July 2016.
The AER estimates that as a result, AGN's 435,000 residential and 10,000 small business customers will receive significant reductions in their bills – on average, ranging from $144 and $750 per annum respectively.
- Click here for AGN’s media release in response to the final decision.
- Click here for the AER’s media release on their final decision.
- Click here for additional information from the AER.