There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

What's available in Queensland

There are a range of rebates (cashbacks) available in 2021 to customers connected to AGN's natural gas network in Queensland. In Queensland, AGN owns the natural gas network north of the Brisbane River. You can refer to this postcode listing to check if your postcode is eligible.  There are some postcodes that AGN only partially owns, so customers in these areas should contact AGN's Customer Service Team on 1300 001 001 (option 2) or AGN's Promotions Team on 1300 001 001 (option 7) to confirm address eligibility.

Follow the links below to read more about each offer, including Terms and Conditions plus information on how to claim. 

For any queries (or if you would like to confirm which offers best apply to you), contact AGN's Promotions Team on 1300 001 001 (Option 7), Monday-Friday.


Offers for AGN QLD new build/new home customers

These cashbacks are open to Queensland new builds that are either under construction or have just been newly completed:

No cashbacks are payable to natural gas hot water systems or kitchen appliances installed in new builds. AGN's special connection bonus also does not apply to new build gas connections.


Offers for AGN existing home customers


1. Offers for customers "ALREADY CONNECTED" to gas

These cashbacks are open to existing home (i.e. established build) customers in Queensland who are already connected to natural gas. 'Already connected' means gas has been connected for greater than 6 months. Properties that are renovating and re-connecting to natural gas are classified as 'Already connected'.


2. Offers for "NEW CONNECTION" customers

These cashbacks are open to existing home (i.e. established build) customers in Queensland who are either in the process of connecting to natural gas, or who have recently connected to natural gas. 'New connection' refers to a gas connection that has been connected for 6 months or less. Applies only to first-time new gas connections, not to properties that are re-connecting to natural gas (or where a new gas line has been added to the existing gas connection).