There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

What's available in Victoria?

There are a range of rebates available in 2021 to customers connected to AGN's natural gas network in Victoria (existing homes, only - new builds/new homes do not qualify). Follow the links below to read more about each offer, including Terms and Conditions plus information on how to claim. 

For any queries (or if you would like to confirm which offers best apply to you), contact AGN's Promotions Team on 1300 001 001 (Option 7), Monday-Friday.

 

Offers for AGN customers in Mildura or Bairnsdale

These rebates are open to existing home customers connected to AGN's Mildura or Bairnsdale natural gas network. Eligible postcodes:

3496 3498 3500 3501
3875 3878 3880

 

 

Offers for AGN customers in wider Victoria

These rebates are open to existing home customers connected to AGN's wider natural gas network in Victoria. Please note, AGN only owns a third of the network in the state, so rebates are only open to postcodes listed in this eligibility list. There are some postcodes which AGN only partially covers, so customers in these areas should confirm address eligibility by contact AGN's Customer Service Team on 1300 001 001 (option 3) or AGN's Promotions Team on 1300 001 001 (option 7).

1. Offers for customers "ALREADY CONNECTED" to gas

These rebates are open to existing home (i.e. established build) customers in Victoria who are already connected to natural gas. 'Already connected' means gas has been connected for greater than 6 months. Properties that are renovating and re-connecting to natural gas are classified as 'Already connected'.

 

2. Offers for "NEW CONNECTION" customers

These rebates are open to existing home (i.e. established build) customers in Victoria who are either in the process of connecting to natural gas, or who have recently connected to natural gas. 'New connection' refers to a gas connection that has been connected for 6 months or less. Applies only to first-time new gas connections, not to properties that are re-connecting to natural gas (or where a new gas line has been added to the existing gas connection).