Digital Gas Meter Program Victoria
Customer/external FAQs
What is a digital gas meter?
A digital gas meter measures your gas usage and securely sends readings to us remotely.
What are the benefits of a digital gas meter?
Remote meter readings
Your digital meter securely sends readings to us remotely.
Fewer access requests
Technicians won’t need to visit your property as often.
More accurate bills
Bills based on actual meter readings instead of estimates.
Reliable gas supply
Helps support the reliable gas supply customers receive.
Supporting safety
Provides additional insights that help maintain the high safety standards of the gas network.
Is this the same as my electricity smart meter?
Electricity smart meters can provide near real-time usage data and customer apps.
The digital gas meters used in this trial currently do not provide real-time usage data, apps, alerts or appliance monitoring.
Your gas usage, pricing, retailer and appliances remain the same.
Why are gas meters being upgraded?
AGN is conducting a production trial of digital gas meters to better understand how this technology could work in the Australian gas network.
The trial aims to:
- reduce reliance on estimated meter reads
- reduce access issues at hard-to-reach properties
- test remote meter reading capability in real-world conditions
- build operational experience with digital metering technology
Some properties are difficult or unsafe to access due to locked gates, dogs, restricted entry or awkward meter locations. In some cases, this has resulted in estimated bills for extended periods. Digital meters help address these issues.
How can I get a digital gas meter?
Digital gas meters are currently being installed as part of a limited production trial.
The trial includes a small number of selected properties so we can better understand how the technology performs across different types of installations.
This includes:
- properties that are hard to access and may have experienced long-term estimated meter reads
- routine meter replacements where an existing meter has reached the end of its life
- new meters installed in new housing estates
If you have not been identified to receive a digital meter but are interested in receiving one, please contact us:
Call: 1300 001 001
Email: community.engagement@agig.com.au
Our team can review your situation and let you know whether participation may be possible, or record your details for future opportunities.
Are digital gas meters compulsory?
No. Participation in the digital gas meter trial is not compulsory.
In some cases, where a gas meter needed to be replaced as part of routine maintenance or because it had reached the end of its service life, a digital meter may have been installed as part of the trial.
If a digital meter has been installed at your property and you would prefer not to participate, please contact us on 1300 001 001.
I received a letter saying I’m eligible - how do I book in?
If you’ve received a letter inviting you to participate in the Digital Gas Meter Production Trial, you can book your installation at a time that suits you.
To book your installation:
Please email us.
Prefer to speak to someone?
Call us on 1300 001 001
Monday to Friday, 8:00am – 5:00pm
If you have any questions before booking, our team is happy to help.
Why didn’t I get notice before installation?
In some situations, such as new connections or time-expired meter replacements, meters may be replaced with a digital meter as part of standard operational activity.
Where advance notice is not practical, AGIG provides information after installation explaining the change, what it means, and how to access further information or opt out.