Gas outages, leaks and emergencies
From bushfires to flooding, when an emergency occurs we have stringent processes and standards in place to ensure your safety. Because natural gas is lighter than air, it dissipates quickly into the atmosphere in the event of a leak. However, you should still report any leak as gas may build up in confined spaces and can create a potentially dangerous situation.
If you're unexpectedly faced with a gas outage, we recommend that you:
1. Check your mailbox or front porch for a notification card from us or from our network operator, APA Group (click here to download an example). Sometimes this notification card is left in your meter box. These cards will tell you what's caused your outage and will provide you instructions on next steps.
2. If you can't find any of our notification cards on your property, please contact our Gas Supply Faults hotline on 1800 898 220 for more information. Calling this hotline will advise you of any wider supply outages in your area, and you'll also be put in touch with our network operator, APA Group, for further assistance.
What to do if you smell gas
If you smell gas in the street or on your property before or including the gas meter, you should call the Gas Leaks and Emergency services on 1800 GAS LEAK (1800 427 532) to locate and repair the leak. If however, you believe the leak to be after the meter on a section of pipe work connecting your appliances, or on the appliance itself, you should contact a licensed gas fitter to rectify the problem. Remember, any person undertaking work involving gas must be appropriately licensed.
Inside your home
If you smell gas inside your building or home:
- Turn off all appliances and pilot lights.
- Turn off your supply at the gas meter.
- Open all doors and windows for ventilation.
- Contact your licensed gas fitter to repair the escape and relight appliances.
- Do not look for a gas leak with a naked flame or other ignition source.
- Do not operate electrical equipment close to a gas leak.
- Don't turn on or switch off any lights, use a telephone, or use a flashlight, at the risk of causing a spark that could start a gas fire.
- Don't smoke, light matches, or use a cigarette lighter inside or while on the property.
As the owner, you are responsible for the gas installation in your home or business, including any associated costs, and should use a licensed gas fitter to carry out any gas work required. Your gas fitter will be responsible for carrying out work at your gas meter outlet up to (and including):
- The gas appliance.
- The pipe work from the gas meter to the appliance.
- Any flues or ducts.
If a gas leak occurs between your gas meter location and your appliances, you should contact a licensed gas fitter to arrange a repair.
As your gas distributor, we are responsible for work on the gas meter and the gas distribution network (e.g. street mains and the pipework connecting these mains to your gas meter). If a gas leak occurs on the gas meter or on the gas distribution network, we are responsible for its repair, including any associated costs.
Natural gas and bushfires
Whether you decide to leave your home or stay, you should always turn off your natural gas supply when a bushfire approaches. The valve to turn off your supply is a quarter turn valve; you’ll find it on the side of your gas meter assembly. Remember to keep the area surrounding the gas meter free of obstructions and clear of combustible materials.
How to turn off your gas supply
Turn off all the gas appliances in your home.
This includes gas cooking appliances, heaters and your hot water unit (including the pilot).
Locate your gas meter.
This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.
Turn the gas meter off.
To do this, rotate the valve 90 degrees so that it reaches a horizontal position.
If you’re unsure where your meter and service valve are located, contact your gas retailer.
After a bushfire
If your home is affected by a bushfire, don’t turn on the gas supply until a gas fitter has tested it. The gas fitter will need to confirm that there are no gas leaks or damage before the supply is turned back on.
In the event of an emergency, call the Gas Leaks and Emergency services on 1800 GAS LEAK (1800 427 532).
State Emergency Services: www.ses.sa.gov.au/
Country Fire Authority: www.cfs.sa.gov.au/
Police, Fire and Emergency Services: www.pfes.nt.gov.au (for NT residents only)