Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001


Click on a topic to view answers.

  • Why should I use natural gas?
  • Can I convert my existing LPG appliances?
  • Does a natural gas main pass by my home or business?
  • How much does it cost to connect to natural gas?
  • How would natural gas be connected to my home or business?
  • There is no natural gas in my street. What can I do?
  • Where can I buy new natural gas appliances?
  • Where can the gas meter be located on my property?
  • Who can carry out natural gas work?
  • Who pays to install the connection from my gas meter to my appliances?
  • Who should I contact if I have questions about my gas bill?
  • If I need gas meter protection, like a chain wire enclosure, concrete base, bollards or railings, who will install it?
  • What gas pressure can I have at the natural gas meter?
  • Will the natural gas installation cause any disturbance in my home or workplace?
  • What should I do if I suddenly don't have gas?
  • I've been sent a letter advising that my gas meter needs to be replaced. What is this about?