There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Gas Mains Renewal Program

Our Gas Mains Renewal Program is aimed at replacing old, high-maintenance gas mains to ensure a more reliable gas service and reduce the possibility of leaks.

The replacement will involve excavation, the installation of a new pipeline and the backfill and reinstatement of disturbed surfaces. Access to your property and gas meter will be required. All excavations will be reinstated to as near to the original condition as possible.

During construction, there may be some noise and disruption from temporary traffic and access restrictions, trucks and other vehicles associated with the work. The safety of the public and our crews is paramount. Access to properties and businesses will be maintained throughout the project under the guidance of traffic control staff.

We may need to temporarily turn off your gas supply. You will receive a notification card 1-2 days prior to disconnection. It is expected that your gas will be interrupted for approximately 8 hours during the day of works. If your pipework is safe, your gas supply will be restored. We may relight your appliances if accessible.

For safety reasons, if your internal pipework is found to be defective, it will need to be repaired or replaced by a registered plumber prior to your gas supply being reconnected. This work must be arranged by the property owner with all costs involved being met by the property owner. If your gas meter does not comply with the current standards, it may need to be relocated. We will make every attempt to contact you regarding the new location of your meter, however, this may not always be possible.

Residents can assist in ensuring works move safely and efficiently by doing the following:

  • Keeping the streets clear when works are undertaken in the vicinity of your premises
  • Ensuring we have safe, clear access to the gas meter on your premises
  • Ensuring pets are securely locked up when we are in the vicinity of your premises
  • Following the instructions from traffic control staff

Please select your state from the dropdown box below to view locations of our current projects:

For further enquiries, please contact our Customer Service Team on 1300 001 001 (Option 5, Monday to Friday, 8am to 5pm) or send us an enquiry. You can also browse our Frequently Asked Questions below to see if your question has been asked/answered.

Gas Mains Renewal Program - NSW

For the latest on gas mains renewal works in New South Wales, please contact our Customer Service Team on 1300 001 001 or send us an enquiry



Gas Mains Renewal Program - QLD

Project Name Affected Suburbs Project Status Map Site Contractor
Grange Grange, Newmarket Not Started Download Comdain Civil
Wilston Grange, Wilston, Windsor Not Started Download Hollcon Civli

Gas Mains Renewal Program - SA

Project Name Affected Suburbs Project Status Map Site Contractor
Andrews Farm A Andrews Farm, Smithfield plains In Progress Download Downer
Black Forest Black Forest, Forestville, Glandore, Millswood Completed Project Complete Ventia
Blakeview Blakeview, Craigmore In Progress Download Ventia
Brooklyn Park Adelaide Airport, Brooklyn Park, Lockleys, Underdale Not Started Download Diona
CBD I Adelaide Completed Project Complete Diona
CBD L Adelaide Completed Project Complete Diona
Coromandel Valley Coromandel Valley In Progress Download Downer
Ferryden Park Croydon Park, Ferryden Park, Kilkenny Completed Download Cooper Utilities
Findon Allenby Gardens, Beverley, Findon, Flinders Park, Woodville South In Progress Download Ventia
Flinders Park Allenby Gardens, Beverley, Flinders Park, Welland In Progress Download Connect Civil
Hawthorndene Blackwood, Coromandel Valley, Craigburn Farm, Glenalta, Hawthorndene Completed Project Complete Downer
Hendon Albert Park, Hendon, Seaton Completed Download Cooper Utilities
Medindie Collinswood, Gilberton, Medindie, Medindi Gardens, Prospect, Thorngate, Walkerville In Progress Download Cooper Utilities
Morphett Vale A Morphett Vale Completed Project Complete Ventia
Park Holme Morphettville, Park Holme, Plympton Park In Progress Download Downer
Seaton A Findon, Seaton, Woodville South, Woodville West In Progress Download Connect Civil
Semaphore Birkenhead, Exeter, Largs Bay, Peterhead, Semaphore In Progress Download Downer
Tranmere Campbelltown, Felixstow, Firle, Glynde, Hectorville, Magill, Newton, Payneham South, Rostrevor, St Morris, Tranmere In Progress Download Diona
Vale Park Hampstead Gardens, Klemzig, Manningham, Vale Park, Walkerville In Progress Download Ventia
Woodcroft A Woodcroft Completed Project Complete Connect Civil

Gas Mains Renewal Program - VIC

Project Name Affected Suburbs Project Status Map Site Contractor
Carlton 3 Carlton In Progress Download --
Ivanhoe 8 Ivanhoe Not Started Download --
Ivanhoe12 Ivanhoe Completed Project Complete --
Ivanhoe13 Ivanhoe In Progress Download --
Ivanhoe14 Ivanhoe In Progress Download --
Melbourne CBD East stage 1 East Melbourne Completed Download --
Melbourne CBD East stage2 East Melbourne In Progress Download --
Melbourne CBD North Stage 1 North Melbourne Completed Download --
Melbourne CBD North Stage 2 North Melbourne In Progress Download --
North Melbourne 2B North Melbourne Completed Download --
Richmond 8 Richmond Completed Project Complete --
Richmond 9 Richmond In Progress Map Unavailable --
West Melbourne  West Melbourne In Progress Download --

Frequently Asked Questions:

Click on a topic to view answers.

  • Who is performing the work
  • I have just returned home, and my gas has been left switched off after your works. What do I do?
  • Will my property be reinstated?
  • I am registered as a Life Support Customer, how will this work affect me?
  • Where can I get more information?
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