The replacement will involve excavation, the installation of a new pipeline and the backfill and reinstatement of disturbed surfaces. Access to your property and gas meter will be required. All excavations will be reinstated to as near to the original condition as possible.

During construction, there may be some noise and disruption from temporary traffic and access restrictions, trucks and other vehicles associated with the work. The safety of the public and our crews is paramount. Access to properties and businesses will be maintained throughout the project under the guidance of traffic control staff.

We may need to temporarily turn off your gas supply. You will receive a notification card 1-2 days prior to disconnection. It is expected that your gas will be interrupted for approximately 8 hours during the day of works. If your pipework is safe, your gas supply will be restored. We may relight your appliances if accessible.

For safety reasons, if your internal pipework is found to be defective, it will need to be repaired or replaced by a registered plumber prior to your gas supply being reconnected. This work must be arranged by the property owner with all costs involved being met by the property owner. If your gas meter does not comply with the current standards, it may need to be relocated. We will make every attempt to contact you regarding the new location of your meter, however, this may not always be possible.

If you are experiencing circumstances that make you vulnerable, you may be eligible for our Priority Services. Eligible customers may be able to access free gas appliance safety checks and repairs. Click here to find out more.