| Project Name | Affected Suburbs | Project Status | Map | Site Contractor |
|---|---|---|---|---|
| Frankston MRP Stage 2 | Frankston | In Progress | Download | Downer |
| Brunswick Sydney Road / Lygon Street | Brunswick | Completed | Download | Comdain |
| Chetwynd Street, North Melbourne | North Melbourne | Completed | Download | Comdain |
| Darebin/Bell Street Trunk | Darebin | Completed | Download | Downer |
| East Preston MP | East Preston | Completed | Download | Comdain |
| Flinders Lane DRS | Melbourne CBD | Completed | Download | - |
| Golden Mile South East 1 | Melbourne CBD | Completed | Download | Comdain |
| Ivanhoe 4 | Ivanhoe | Completed | Download | Danfour |
| Ivanhoe MP Trunk Decom | Ivanhoe | Completed | Download | Ventia |
| Ivanhoe 8 | Ivanhoe | Completed | Download | Ventia |
| Ivanhoe 11 | Ivanhoe | Completed | Download | Ventia |
| Ivanhoe 14 | Ivanhoe | Completed | Download | Downer |
| Ivanhoe Supply Main B | Ivanhoe | Completed | Download | Downer |
| Melbourne CBD North stage 2 | North Melbourne | Completed | Download | Downer |
| Nicholson Street | East Melbourne | Completed | Download | Diona |
| Richmond MP Trunk Decom | Richmond | Completed | Download | Comdain |
| Richmond 9 | Richmond | Completed | Download | Comdain |
Gas Mains Renewal Program
Our Gas Mains Renewal Program is aimed at replacing old, high-maintenance gas mains to ensure a more reliable gas service and reduce the possibility of leaks.
The replacement will involve excavation, the installation of a new pipeline and the backfill and reinstatement of disturbed surfaces. Access to your property and gas meter will be required. All excavations will be reinstated to as near to the original condition as possible.
During construction, there may be some noise and disruption from temporary traffic and access restrictions, trucks and other vehicles associated with the work. The safety of the public and our crews is paramount. Access to properties and businesses will be maintained throughout the project under the guidance of traffic control staff.
We may need to temporarily turn off your gas supply. You will receive a notification card 1-2 days prior to disconnection. It is expected that your gas will be interrupted for approximately 8 hours during the day of works. If your pipework is safe, your gas supply will be restored. We may relight your appliances if accessible.
For safety reasons, if your internal pipework is found to be defective, it will need to be repaired or replaced by a registered plumber prior to your gas supply being reconnected. This work must be arranged by the property owner with all costs involved being met by the property owner. If your gas meter does not comply with the current standards, it may need to be relocated. We will make every attempt to contact you regarding the new location of your meter, however, this may not always be possible.
If you are experiencing circumstances that make you vulnerable, you may be eligible for our Priority Services. Eligible customers may be able to access free gas appliance safety checks and repairs. Click here to find out more.
Gas Main Replacements in your state.
For further enquiries, please contact our Customer Service Team on 1300 001 001 (Option 5, Monday to Friday, 8am to 5pm) or send us an enquiry. You can also browse our Frequently Asked Questions below to see if your question has been asked/answered.
Gas Mains Renewal Program - VIC
Frequently Asked Questions:
Click on a topic to view answers.
Australian Gas Networks (AGN ) appoints various contractors to perform the works in your area. In some cases, contractor vehicles will be branded as an AGN Contractor. Otherwise, contractors are identified by site signage located on all AGN sites, as well as on the notifications provided to affected residents, business owners, and community organisations.
If you return home and find that your gas has been switched off, please check your mailbox for one of our notification cards which will provide details about why this has happened.
If you find the ‘How to safely turn on your gas supply’ card, you can follow the instructions to safely turn on the gas supply to your premises and relight your appliances or view our video below. If you are unsure about the correct procedure please get in touch with the AGN Representative contacts on 1800 643 183 between 7.00am and 9.00pm weekdays.
How to turn your gas meter on
How to light gas storage hot water
If you find the ‘Your gas supply has been turned off’ card, then a safety issue was identified when the contractor was testing your fitting line. We would have left you this notification card if we were unable to advise you in person. You will need to arrange a domestic plumber at your own cost to locate and isolate the leak, since the Australian Gas Industry Standards have a zero tolerance to leakage on a fitting line. listed on the back of the card.
Once the work is complete, all surfaces will be temporarily reinstated and made safe, with permanent repairs to be completed within 30 days of the works finishing.
We are committed to ensuring areas disturbed during these upgrade works are left as we found them. All attempts will be made to match the original surface, but you might still be able to identify the newly repaired surface from the original. While it is not always possible to exactly match the colour and texture of concrete or pavers, we take all steps to ensure these are replaced as near as possible.
Our contractors make every effort to minimise the impact of our works on you and your neighbourhood.
You will receive multiple notification letters outlining the work and the impact this may have on you. There will be specific contact details provided to you to enable you to make direct contact with the contractor responsible for the delivery of the work.
For further information on the program and works in your area, you can contact AGN on 1300 001 001. Alternatively, you can send us your query online.
Contact Us
Fault1800 898 220
Leak1800 427 532
General1300 001 001