Have your say
We believe stakeholder engagement is important for us to run a successful business. So we want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. This page is designed to ensure transparency around what, how and why we are doing things. The following pages are a good place to start:
14 Aug 2017: AGN has submitted our Revised Final Plan to the Australian Energy Regulator (AER) for our Victorian and Albury natural gas distribution networks:
2018 to 2022
Read AGN's response to the AER's Draft Decision.
6 July 2017: The Australian Energy Regulator (AER) has released their draft decision on AGN's proposal for the 2018-22 access arrangement period
Read AGN's Media Release in response to the draft decision.
3 Jan 2017: AGN Media Release: Natural gas network charges to reduce by 11% lowering household gas bills.
Read AGN’s Customer Overview document which provides a summary of the key components of our Final Plan.
Read AGN's Final Plan.
6 July 2016: AGN releases our five year Draft Plan for the Victorian and Albury natural gas distribution networks.
17 June 2016: The Issues Paper for the joint Incentive Mechanisms Forum taking place on Monday 11 July has been released.
AGN’s Revised Final Plan delivers lower prices, lower costs and continuous service improvement
About 650,000 households and small businesses connected to natural gas in Victoria and Albury are set to benefit from reductions in their bills from 1 January 2018.
This follows Australian Gas Networks (AGN) submitting to the Australian Energy Regulator (AER) our Revised Final Plan for our Victoria and Albury natural gas distribution network for the five year period commencing on 1 January 2018.
Our Revised Final Plan highlights the feedback that we have received from our customers and stakeholders, including our consideration of feedback received on the Draft Plan which we released for public consultation in July 2016 and the AER's Draft Decision.
15 September 2017 Closing date for submissions from interested parties.
30 November 2017 AER Final Decision announced.
We continue to welcome any Stakeholder feedback on our Plans at any point in the future and will publish details of ongoing engagement opportunities on this page. Alternatively, you can have your say in one of the following ways:
- Submit your feedback online
- Send us an email to firstname.lastname@example.org and we will get in touch
Feel free to phone us on (08) 8227 1500
Write us a letter and post to:
Peter Bucki (Head of Regulation)
Australian Gas Networks
Level 6, 400 King William Street
ADELAIDE SA 5000
You can view summaries of workshop findings, submissions received on our Draft Plan and further engagement findings on our Insights and Opinions page.
Get in touch
We believe customer and stakeholder engagement is important for us to run a successful business. So, we want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. If you have questions, feedback or want to discuss anything further with our team, you can get in touch in the following ways:
- Send us a message.
- Provide feedback on our Plans.
- Register for the latest updates, to attend community workshops or participate in online surveys.
In the community
See how we make a positive impact in the community.Find out more
The latest news, events, and media releases.Find out more
Learn about our approach to stakeholder engagement.Find out more
Where we operate
Find out if we operate in your area.Find out more