There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response at

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Customer and Stakeholder Engagement

Customers are at the centre of our business. We develop plans and improve our services every day by listening, understanding and responding to customer needs and expectations. 

We do this with a clear focus on delivering in the long term interests of our customers. believe stakeholder engagement is important for us to run a successful business. So we want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. We run customer and stakeholder engagement activities to develop our future plans, and to improve services on a daily basis.


Gas Matters - Our Online Engagement Platform

We run a range customer and stakeholder engagement activities to inform and shape the future of our business. 

Visit Gas Matters our online forum to keep up to date on our current projects. You can participate in the conversation and help shape our future plans and services.

Major Engagement Programs currently active:- 

Get in Touch

Visit Gas Matters for the latest engagement activities across or send us an email to for more information. 

We've put together special offers to make it easier to connect to natural gas


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