Time Expired Meter Replacement Program

Australian Gas Networks (AGN) carries out an annual program of scheduled meter replacements to ensure ongoing compliance with the Gas Distribution Code. These replacements are referred to as Time Expired Meter Changes.

Why am I being contacted?
Our records indicate that the gas meter at your property is due for replacement. This work ensures you continue to receive a safe, secure and reliable gas supply.

Is there a cost?
No – your meter replacement is completely free of charge.

What should I expect?

• Your gas supply will be temporarily interrupted during the replacement
• The interruption typically lasts around 30 minutes
• We will aim to minimise any disruption

After installation, your service will be tested to ensure everything is working correctly. On rare occasions additional works may be required (eg. if meter tap is jammed, meter is too low/buried, etc.), if this occurs, we will contact you to discuss the next steps. 

As safety is our top priority, this upgrade includes a safety test of your gas pipework after the meter has been changed (i.e. the pipework from the meter to your appliances). If this test indicates a gas leak, the gas supply will be disconnected until you arrange for a licensed gasfitter to undertake repairs. Please note that AGN cannot perform or arrange these repairs. Any costs associated with repairs to your pipework are the responsibility of the property owner, not AGN. You will be left a card at your front door/letter box to advise your gas has been cut off for safety reasons.

Do I need to be home?
You do not need to be home for the replacement, provided we have safe access to your meter.

How can I prepare?
To help us complete the work safely and efficiently, please ensure:

• Clear access to the gas meter (remove bins, plants, or obstructions)
• Pets are safely secured away from the work area

What happens after the meter is replaced?
If you are home, our representative can relight your appliances for you

If your meter is replaced while you are not home:

• Your gas supply will be left turned off for safety reasons
• You can use the “How to safely relight your appliances” guide provided
• Alternatively, you can call 1800 643 183 and we will arrange assistance

What if we can’t access your meter?
If we cannot safely access your meter:

• We will leave a “SORRY WE MISSED YOU” card at your property
• The card will include details on how to book an appointment
• You can arrange a time that suits you, including support with appliance relighting

Booking an appointment
If you would prefer to be home during the replacement or have specific access requirements, please refer to your letter for booking details.

Why is this replacement required?
These works are required under applicable gas safety regulations, and it is a condition of your gas supply that:

• Your meter remains safe, compliant, and accurate
• We have safe and reasonable access to maintain it

Need help?
We understand this process may be inconvenient and appreciate your cooperation. For further information on the Time Expired Meter Program, please contact us on 1300 001 001.