Supply Outages: 14 Sept 2020 6:00pm: Our crews have now visited all Gambier properties and reconnected gas supply. If you believe we have missed your property or you are having problems with appliances restarting, please call our Natural Gas Emergency Hotline on 1800 898 220 to organise for a gas fitter to attend.

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We have visited 9,286 affected properties and either reconnected supply, or if not possible left a re-connection card which can also be found on our website. These instructions must be followed exactly. If customers encounter any difficulties with reconnection, they should stop immediately and wait until the APA Group representative visits.

Instructions on how to reconnect your gas supply available here

We will provide updates here, on   facebook.com/australiangasnetworks and our media releases


Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.

Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK  (1800 427 532)

However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at agnl@agig.com.au.

 

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia
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Need to get in touch? Just contact us with any questions or feedback using the form below. If you want to speak to one of our friendly Customer Service Team members, just call them on 1300 001 001 (between 8am to 5pm AEST, Monday to Friday). 

If you require information in languages other than English, please call the Translating and Interpreter Service (TIS) National on 131450.

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