Card 5: Sorry for the inconvenience
Work in progress - we will be back
Dear Resident,
APA recently completed necessary work on the gas infrastructure in your area, which involved some digging in the street and possibly on your property. We apologise for any inconvenience this may have caused.
We've completed temporary works to ensure the site is safe, and we're committed to restoring all affected areas permanently as quickly as possible, typically within 30 days. Here's a breakdown of our reinstatement process:
| Your Property: We will permanently re-instate all affected areas within your property, including any paved surfaces. |
| Nature Strip: The excavated area on your verge will be reinstate to our best ability and near to how we found the area prior to works commencing. |
| Footpath/Roadway: We've temporarily reinstated the surface of the footpath/roadway. A permanent reinstatemnet will be completed as soon as possible, usually within 30 days. |
To ensure our contractors can perform this work safely, please ensure dogs are restrained during reinstatement works.
If you have any questions, please contact us on 1300 001 001.
Thank you for your patience and understanding.
Contractor in attendance: _____________
For enquiries contact: _____________
Australian Gas Networks Ltd (AGN) is the owner of the Natural Gas distribution network. Our contractor APA Group operates, maintains and extends the networks. You can find out more about our business at australiangasnetworks.com.au
Australian Gas Networks - Renewable Gas Projects
Hydrogen Park South Australia (Hyp SA)
Located in Adelaide, this project was the first in Australia to blend renewable hydrogen into the existing gas network, and supplies up to a 10% renewable gas blend to around 4,000 customers.
Hydrogen Park Murray Valley (HyP MV)
Based in Wodonga Victoria, this project will blend up to 10% renewable hydrogen with natural gas to over 40,000 residential and business customers.
Hydrogen Park Gladstone (HyP Gladstone)
Located in Gladstone Queensland, this facility is the first to blend renewable gas into an entire city's network, serving around 770 homes and business with up to a 10% blend.
You can learn more about AGN's renewable blended gas projects at: australiangasnetworks.com.au
Gas Leaks & Emergencies
Call 24/7: 1800 GAS-LEAK (1800 427 532)
Contact Us - Customer Service Feedback
AGN and APA are committed to providing you with the best possible service and information. However, if you are dissatisfied with work undertaken by APA, our dedicated Customer Service Team will be happy to accept your feedback to try and resolve any issues. Please contact our Customer Service Centre by phone or email as detailed below:
Phone: 1300 001 001
Email: networkscustrela@apa.com.au
Escalation: This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.
Queensland: 1800 662 837 or www.ewoq.com.au
South Australia: 1800 665 565 or www.ewosa.com.au
Victoria: 1800 500 509 or www.ewov.com.au
New South Wales: 1800 246 545 or www.ewon.com.au
If you require information in languages other than English, please call the Translating and Interpreter Services (TIS National) on 131 450.