Rights and Obligations for the Information of Customers

Under the Victorian Gas Distribution Code, both the distributor and customer have rights and obligations related to services including connections, disconnections, alterations and gas supply. For more information, refer to the Customer Rights & Obligations – Disconnections, Abolishments & Reconnections fact sheet.

Customer Rights & Obligations Disconnections, Abolishments & Reconnections Fact Sheet.

The Victorian gas distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks – are working together to improve the gas connection process to make it simpler, clearer, consistent and more efficient. For more information, refer to the relevant information online.