There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Read more about gas outages, leaks, and emergencies. 

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia

Card 6: New Gas Connection

A natural gas supply line was installed today 

work in progress

Dear Resident,

Your natural gas supply line was installed today!

You can now contact your preferred energy retailer to:

  • Set up a gas billing account.
  • Order a gas meter for your property (allow up to 5 business days).

 

Your energy retailer may ask you to quote your MIRN number shown below. 

If you're unsure which energy retailers offer new connection services in your area, visit www.australiangasnetworks.com.au/energyretailer for more information. 

You don't need to be home when the gas meter is installed. However, if your property has restricted access, be sure to provide clear instructions when placing your order.

Once the gas meter is installed, your plumber will be responsible for finalising the gas connection so your gas appliances are ready to use.

We're here to help. If you have any questions about the above, please contact us on 1300 001 001.

MIRN No. ____________________

Date _____/_____/_____

 

Australian Gas Networks Ltd (AGN) is the owner of the Natural Gas distribution network. Our contractor APA Group operates, maintains and extends the networks. You can find out more about our business at australiangasnetworks.com.au

Australian Gas Networks - Renewable Gas Projects

Hydrogen Park South Australia (Hyp SA)
Located in Adelaide, this project was the first in Australia to blend renewable hydrogen into the existing gas network, and supplies up to a 10% renewable gas blend to around 4,000 customers. 

Hydrogen Park Murray Valley (HyP MV)
Based in Wodonga Victoria, this project will blend up to 10% renewable hydrogen with natural gas to over 40,000 residential and business customers.

Hydrogen Park Gladstone (HyP Gladstone)
Located in Gladstone Queensland, this facility is the first to blend renewable gas into an entire city's network, serving around 770 homes and business with up to a 10% blend.

You can learn more about AGN's renewable blended gas projects at: australiangasnetworks.com.au

Gas stove and gas fire

Gas Leaks & Emergencies

Call 24/7: 1800 GAS-LEAK (1800 427 532)


Contact Us - Customer Service Feedback

AGN and APA are committed to providing you with the best possible service and information. However, if you are dissatisfied with work undertaken by APA, our dedicated Customer Service Team will be happy to accept your feedback to try and resolve any issues. Please contact our Customer Service Centre by phone or email as detailed below:

Phone: 1300 001 001

Email: networkscustrela@apa.com.au

 

Escalation: This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.

Queensland:  1800 662 837 or www.ewoq.com.au

South Australia:  1800 665 565 or www.ewosa.com.au

Victoria: 1800 500 509 or www.ewov.com.au

New South Wales: 1800 246 545 or www.ewon.com.au

If you require information in languages other than English, please call the Translating and Interpreter Services (TIS National) on 131 450.