There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Read more about gas outages, leaks, and emergencies. 

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia

Card 13:  Gas Installation Non-Compliance Notice

Important Notice 

work in progress

Dear Gas Consumer,

During a visit to your property today to undertake gas network related work it was identified that your gas installation does not comply with the requirements of the Australian Gas Fitting Standards (AS/NZS 5601.1) or gas infrastructure requirements.

The following fault(s) were identified:

Gas Appliance: hot water service/ cooker/ heater/ central heater ____________

  • Gas appliance/s not installed in accordance with Australian Standards.
  • External hot water service installed in a room or enclosed space.
  • Gas appliance installed too close to a window, door or vent.
  • Access walkway or lighting is required.

 

Gas Installation

  • Consumer pipework incorrectly installed.

Please contact a licensed tradesperson to arrange for any gas appliance or installation issue(s) to be resolved.

 

Gas Meter

  • Safe access to meter required for meter reading, maintenance and emergency.
  • Electrical appliance or earthing installed too close to gas meter.
  • Meter in a position where protective bollards are required.

 

Gas Inlet Service

  • Gas inlet service pipe is installed under a structure.

 

Details / other information:

____________________________________________________________


Please contact the APA Representative below to confirm a resolution for the gas meter or gas inlet service issue(s).

Name: ____________________

Phone: ____________________

 

Australian Gas Networks Ltd (AGN) is the owner of the Natural Gas distribution network. Our contractor APA Group operates, maintains and extends the networks. You can find out more about our business at australiangasnetworks.com.au

Australian Gas Networks - Renewable Gas Projects

Hydrogen Park South Australia (Hyp SA)
Located in Adelaide, this project was the first in Australia to blend renewable hydrogen into the existing gas network, and supplies up to a 10% renewable gas blend to around 4,000 customers. 

Hydrogen Park Murray Valley (HyP MV)
Based in Wodonga Victoria, this project will blend up to 10% renewable hydrogen with natural gas to over 40,000 residential and business customers.

Hydrogen Park Gladstone (HyP Gladstone)
Located in Gladstone Queensland, this facility is the first to blend renewable gas into an entire city's network, serving around 770 homes and business with up to a 10% blend.

You can learn more about AGN's renewable blended gas projects at: australiangasnetworks.com.au

Gas stove and gas fire

Gas Leaks & Emergencies

Call 24/7: 1800 GAS-LEAK (1800 427 532)


Contact Us - Customer Service Feedback

AGN and APA are committed to providing you with the best possible service and information. However, if you are dissatisfied with work undertaken by APA, our dedicated Customer Service Team will be happy to accept your feedback to try and resolve any issues. Please contact our Customer Service Centre by phone or email as detailed below:

Phone: 1300 001 001

Email: networkscustrela@apa.com.au

 

Escalation: This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.

Queensland:  1800 662 837 or www.ewoq.com.au

South Australia:  1800 665 565 or www.ewosa.com.au

Victoria: 1800 500 509 or www.ewov.com.au

New South Wales: 1800 246 545 or www.ewon.com.au

If you require information in languages other than English, please call the Translating and Interpreter Services (TIS National) on 131 450.