Card 15: Temporary Natural Gas Cylinder Supply
Notification of work
Important Customer Information
A natural gas cylinder has been installed as a temporary supply to your premises today. It is estimated to last for up to 4 days.
Location of the Natural Gas cylinder
The cylinder is located adjacent to the gas meter. Gas is supplied to your meter through a valve which is in the ‘on’ position (see illustration).
Your safety is our priority
If you can smell or hear gas leaking from the meter please turn the meter off by rotating the handle of the valve 90 degrees to the horizontal position (see illustration) and contact Gas Leaks and Emergencies on 1800 427 532.
When the cylinder is empty
If the cylinder runs out or if there is a problem with supply please contact us on 1800 643 183.
Australian Gas Networks Ltd (AGN) is the owner of the Natural Gas distribution network. Our contractor APA Group operates, maintains and extends the networks. You can find out more about our business at australiangasnetworks.com.au
Australian Gas Networks - Renewable Gas Projects
Hydrogen Park South Australia (Hyp SA)
Located in Adelaide, this project was the first in Australia to blend renewable hydrogen into the existing gas network, and supplies up to a 10% renewable gas blend to around 4,000 customers.
Hydrogen Park Murray Valley (HyP MV)
Based in Wodonga Victoria, this project will blend up to 10% renewable hydrogen with natural gas to over 40,000 residential and business customers.
Hydrogen Park Gladstone (HyP Gladstone)
Located in Gladstone Queensland, this facility is the first to blend renewable gas into an entire city's network, serving around 770 homes and business with up to a 10% blend.
You can learn more about AGN's renewable blended gas projects at: australiangasnetworks.com.au
Gas Leaks & Emergencies
Call 24/7: 1800 GAS-LEAK (1800 427 532)
Contact Us - Customer Service Feedback
AGN and APA are committed to providing you with the best possible service and information. However, if you are dissatisfied with work undertaken by APA, our dedicated Customer Service Team will be happy to accept your feedback to try and resolve any issues. Please contact our Customer Service Centre by phone or email as detailed below:
Phone: 1300 001 001
Email: networkscustrela@apa.com.au
Escalation: This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.
Queensland: 1800 662 837 or www.ewoq.com.au
South Australia: 1800 665 565 or www.ewosa.com.au
Victoria: 1800 500 509 or www.ewov.com.au
New South Wales: 1800 246 545 or www.ewon.com.au
If you require information in languages other than English, please call the Translating and Interpreter Services (TIS National) on 131 450.