There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Read more about gas outages, leaks, and emergencies. 

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia

Card 17: Commissioning the Gas Service and Gas Appliances

Dear Resident (or builder in the case of new homes)
A natural gas meter has been installed today.  Please ensure the gas fitter receives this important notice regarding the next steps to finalise the gas connection for the property. Do not attempt to turn on the gas supply yourself.

Important information for the gas fitter. 
The following work has been completed: 

  • The gas meter has been installed.
  • The gas regulator outlet pressure has been set.
  • A wad has been inserted into the outlet side of the gas meter.
  • A gas valve is in the off position.

Representative's Name:
__________________

Date:
_____ /_____ / _____

As a result of this work the gas supply has been left turned off at the meter.
This brochure is designed to outline the requirement for the gas fitter to commission the gas appliances, ready for use.

 

Notification of Process Change

As at 1 May 2023 a process change for gas meter installation will take effect. As of this date, only 'hang and wad' meter installations will be accepted in South Australia.

 

What this means for gas fitters
Gas fitters are responsible for purging the gas supply to, and commissioning appliances.
APA will no longer undertake this function regardless of whether the outlet service and appliances are connected at the time the gas meter is installed.

What this means for customers/ builders
Builders will need to liaise with the home owner to set up a gas account and order a gas meter a minimum of 10 business days before handover. This will allow time for the gas fitter to return to site after the gas meter has been installed to commission the gas appliances.

There is no longer any requirement for someone to be on site while the gas meter is being fitted, as long as site access is not restricted.

For more information call our Customer Service Team on :
1300 001 001 option 4 (Monday to Friday) 8am to 5pm AEST.

Important information

There is a live gas feed connected to the meter. The meter has been turned off, and a wad inserted into the outlet side of the gas meter.

It is important you follow the steps closely. Failure to do so may result in injury to person or damage to property.

Licenced Gas Fitter to Do:
As the licenced gas fitter for this connection you must:

  • Check all gas appliances have been installed in accordance with standard AS/NZS 5601.
  • Ensure all valves to appliances are turned off.
  • Pressure test the outlet service before engaging gas supply.
  • Turn on the gas meter at the valve (see diagrams below)
  • Purge and commission gas appliances in accordance with standard AS/NZS 5601.
  • Complete an electronic Gas Certificate of Compliance (COC) on completion of the appliance commissioning, and provide a copy of the COC to the home owner or builder.  

 

Turn the gas meter on
Slowly (to avoid over pressurisation) rotate the handle (or butterfly valve) 90 degrees to the vertical - on position. 

The meter is on when the handle in line with the inlet pipe (see diagrams below).

cardno.16

Gas Leaks & Emergencies

Call 24/7: 1800 GAS-LEAK (1800 427 532)


Contact Us - Customer Service Feedback

AGN and APA are committed to providing you with the best possible service and information. However, if you are dissatisfied with work undertaken by APA, our dedicated Customer Service Team will be happy to accept your feedback to try and resolve any issues. Please contact our Customer Service Centre by phone or email as detailed below:

Phone: 1300 001 001

Email: networkscustrela@apa.com.au

 

Escalation: If you have contacted the APA Customer Service Centre but are dissatisfied with the outcome, you may escalate your case to the Energy Ombudsman. Note: APA must first be given an opportunity to resolve your complaint or dispute. The Ombudsman office can then be contacted on 1800 655 565 or via their website www.ewosa.com.au

 

Queensland:  1800 662 837 or www.ewoq.com.au

South Australia:  1800 665 565 or www.ewosa.com.au

Victoria: 1800 500 509 or www.ewov.com.au

New South Wales: 1800 246 545 or www.ewon.com.au

If you require information in languages other than English, please call the Translating and Interpreter Services (TIS National) on 131 450.