Service Connection Request Albury (SCR)

The Australian Energy Market Commission (AEMC) has updated the rules for new gas connections to improve transparency and provide additional consumer protections for customers connected to the Albury (NSW) gas network.

The new arrangements apply to gas connection requests lodged on or after 1 October 2026.

Applications lodged before 1 October 2026 will be assessed under the current arrangements, subject to quote validity periods, project changes and contractual requirements.

The upfront charge for an eligible standard residential gas connection in Albury is $2,235 (excluding GST).

This applies to eligible new residential connections in postcodes 2640, 2641 and 2642.

A standard residential connection is one that can be completed under AGN's standard connection arrangements and does not require network extensions, augmentation, complex construction works or other non-standard services.

A standard connection generally applies when:

• The new gas connection will supply up to four residential homes on the property.
• There are no other buildings, homes, or installations on the property that use gas or require a gas connection.
• Expected gas usage is 1,500 megajoules (MJ) per hour or less under normal operating conditions.
• The gas pressure required at the outlet of the new meter does not exceed 2.75 kPa.

If your connection does not meet the above criteria, it may be considered a non-standard connection. In these cases, AGN will assess your requirements and provide a tailored quote based on the work needed.

The charge covers the cost of connecting the property to AGN's gas distribution network. Depending on the connection, this may include:

• Service line installation
• Meter installation
• Network connection works
• Non-standard connections may require a separate assessment and quotation.

Yes. The connection charge only covers AGN's network connection service.

Other costs may include:

• Internal plumbing works
• Gas appliance purchase and installation
• Site preparation
• Builder or contractor costs

A no access charge may apply where AGN attends the property to undertake connection works but is unable to complete the work because access is unavailable or the site is not ready for connection.

If a return visit is required, additional charges may apply in accordance with AGN’s applicable connection terms and charges.

Customers should ensure the site meets the relevant site readiness requirements before booking connection works.

AGN is responsible for gas network connections and connection charges.

Energy retailers are responsible for gas supply, retail contracts, billing and account management.

A Model Standing Offer is a document that explains AGN's standard gas connection services, including who is eligible, the terms and conditions that apply, and any connection charges.

It helps customers understand the connection process and the costs associated with connecting to the gas network.

See the Model Standing Offer here: Gas Tariffs & Plans | Energy Plans for Your Home | Australian Gas Networks

The 20-day turnaround commences when the site is confirmed as ready as per the site readiness checklists at the link below:

Builders and Developer Information

AGN is currently finalising how the new arrangements will apply to new estates developments.

Developers should continue to engage with AGN through the existing subdivision application process.

Customer Service: 1300 001 001 (Monday to Friday, 8:00am to 5:00pm AEST)

Website: www.australiangasnetworks.com.au

Business Development: bd@agig.com.au