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Reading Your Gas Meter

The natural gas invoices you receive from your energy retailer are based on how much natural gas has been consumed at your property which is measured by the gas meter.

Every two or three months, depending on the state you live in, a gas meter read is scheduled to be completed. South Australia, Queensland and New South Wales are read every three months. Victoria are read every two months.

Meter reading is carried out by our contractors from Service Stream, who will be dressed in the uniform shown and prominently display identification.

If you have any concerns regarding people that claim to be meter readers please call Service Stream directly on 03 9677 8888 or your local police. The expected date of the next scheduled meter read is often shown on your invoice from your energy retailer.

Meter Reading Card

If you would like to submit your gas meter read you can do so at the following website location: gasmeterreads.com.au

Alternatively you can phone our Customer Service Team on
1300 001 001 (Monday to Friday) 8am to 5pm AEST. 

Every attempt is made to read your meter, however there are circumstances where this is not possible such as locked gates, obstructions to the meter or pets.

When we are unable to perform a meter read, we will leave a customer meter read card in your letterbox, telling you what the issue is and how you can provide a customer meter read directly to us.

Alternatively, we will provide an estimated meter read to your retailer based on historical consumption.

How to provide a customer meter read

If you choose to provide a customer meter read, we will update the read you provide and send the details to your energy retailer for billing.

 

Estimated Meter Reads

Where we are unable to gain access to your meter, an estimated meter read will be provided to your retailer.

An estimated read is calculated using a standard method set by the Australian Energy Market Operator (AEMO), and is based the history of gas consumption at your property.

Once an actual read is provided either by a customer read or by gaining access in the next read cycle, we will update the consumption and provide the details to your retailer.

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