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22 September 2022

AGIG Receives Industry Consumer Engagement Award

ENA Award 2022

Australian Gas Networks (AGN) and Multinet Gas Networks (MGN), both part of the Australian Gas Infrastructure Group (AGIG), are delighted to have received the 2022 Energy Networks Industry Consumer Engagement Award, announced last week at the Energy Networks Australia Annual Dinner.

AGN, MGN and joint project partner AusNet came together to design and deliver a single, integrated customer and stakeholder engagement program to support their Victorian Final Plans for the five-year period commencing 1 July 2023.

The award is run jointly by Energy Networks Australia and Energy Consumers Australia and recognises best practice consumer engagement.

AGIG’s Chief Executive Officer, Mr Craig de Laine, said: “The business is very proud to have been recognised for engaging in an effective and innovative way with our customers. We thank our people, customers and industry stakeholders for their support and participation of our engagement program.”

Our engagement program informed our Final Plans, which set out the services we will provide our customers in Victoria (and Albury) and the prices for providing those services. Our plans provide for the ongoing safe and reliable supply of gas, while transitioning to a low carbon future in the most secure and affordable way for our customers.

Mr de Laine said that AGN’s and MGN’s proposals had been informed by extensive customer and stakeholder engagement, which is key to ensuring the plans deliver for customers now and into the future, including through AGIG’s low carbon transition.

“We have held more than 40 workshops with our residential and business customers over the last 18 months and have reflected this feedback in our plans. We engaged with our customers from Wodonga to Mordialloc about what is important to them and how we can provide the services they most value,” Mr de Laine said.

“Our customers told us it is important that we continue to deliver reliable and affordable gas services today, while preparing our networks for a renewable gas future. We understand the impact utility bills have on Victorian homes and businesses, so we have looked for opportunities to keep costs down whilst still delivering the services our customers want. Our plans take measured steps to support the delivery of a low carbon gas future for our customers.

“Our customers have also told us about providing a Priority Services Program to those customers who need it most, particularly in the current environment, which will include providing tailored support to customers when they need it.

“Using our existing world-class gas distribution networks to deliver renewable gas, including renewable hydrogen and biomethane, will provide the most secure, reliable and lowest cost transition to a low carbon energy future for Victorians.

“Customers are looking for sustainable energy solutions, and gas networks have an important role to play in the low carbon energy transformation. We want to ensure that customers can keep connecting to our existing gas networks to access the potential of hydrogen and renewable gas in the future.”


Australian Gas Infrastructure Group (AGIG) is one of Australia’s largest gas infrastructure businesses with operations across every mainland state and the Northern Territory supplying approximately 2 million customers. Operations include 40,000km of distribution and transmission gas pipelines, 60 petajoules of gas storage capacity, gas processing facilities and remote power generation. In Victoria, AGN and MGN distributes gas to over 1.4 million customers through over 21,000km of distribution network.

As a business, we are also taking active steps to deliver renewable gas. We are already leading the industry on the pathway to cleaner energy through Australia’s largest renewable hydrogen project, producing and blending renewable hydrogen into our existing gas network in South Australia known as Hydrogen Park South Australia.

Additionally, AGIG plans to develop Hydrogen Park Murray Valley (HyP Murray Valley) – partnering with ENGIE - in Wodonga, Victoria. HyP Murray Valley will comprise a 10MW electrolyser using renewable electricity to produce hydrogen from 2024. Subject to approvals, the site will blend up to 10% renewable hydrogen into the existing natural gas network to supply more than 40,000 residential, commercial and industrial customers in Wodonga, Victoria and nearby Albury, New South Wales.

We have committed to deliver a number of renewable gas projects across the country and across the value chain.

AGIG’s Vision is to be the leading gas infrastructure business in Australia - by delivering for customers, being a good employer, and being sustainably cost efficient.

For Further Information Contact
Kristin Raman – Acting Executive General Manager, Customer and Community
+61 413 454 697

James Wong – Marketing and Stakeholder Manager AGIG
+61 409 962 827