New Services Application Form
By applying for the Australian Gas Networks’ (AGN) Priority Services Program, we aim to provide you with access to additional support and services when you need them. This support can be for you, or someone else in your household.
Please note that the application cannot be processed until all sections have been completed. For more information or assistance in completing this form, please call us on 1300 427 777 (Monday to Friday, 8am-5pm) or email firstname.lastname@example.org
You can also print the Priority Services application forms and send to us via email email@example.com or post PO Box 449 Mount Waverly VIC 3149.
Choose your request
Gas Appliance Safety Check
As a Priority Services customer, you can access a free safety check of the gas appliances in your home, including heaters, hot water systems, cook tops and ovens. We will cover the cost of this gas appliance safety check and pay the gasfitter directly.
Please complete the application form below, and we will contact you to arrange all further details. For more information or assistance in completing this form, please call 1300 427 777 or email firstname.lastname@example.org
Gas Installation and Appliance Repairs
As a Priority Services customer, if you suspect that the gas installation (service line) to your home, or gas appliances in your home, need repairing, we can help. Specifically, we will work with you to determine what needs repairing, the extent of that repair and attempt these repairs following two steps:
- Step 1: A gasfitter of your choice will attend your home and inspect the gas installation (fitting line) and appliances to assess the extent of the repair needs.
- Step 2: The attending gasfitter will be authorised to attempt immediate repairs up to the cost of $1000.00. If repairs required fall outside of this scope, we will work with you on a case-by-case basis to ensure the safe restoration of your gas supply.
To access this service, please complete the application form below, and we will contact you to arrange all further details. If you are currently renting your home, please contact your property manager or landlord to arrange any required checks and repairs.
Gas Appliance Rebate
As a Priority Service customer, if you find that you need to replace a gas appliance in your home, we will offer you a rebate of up to $1,250 for a replacement.
To claim the rebate, we will first assist you in engaging a gas plumber to provide a quote for the gas appliance replacement and installation. Should you choose to go ahead with this quote, AGN will pay up to $1,250 directly to the gas plumber upon completion of the works. For Priority Service customers who are quoted replacement and installation costs greater than $1,250, we will work with you on a case-by-case basis.
To claim your rebate, please complete the application form below. If you are currently renting your home, please contact your property manager or landlord to arrange for any gas appliance replacements.