There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Rebates and Offers

Upgrade to a natural gas hot water system and get $500 back

Happy child playing in bath

For reliable, temperature-controlled hot water that's perfect for the whole family, you just can't beat natural gas. Upgrade to a dedicated natural gas hot water system and claim $500 back (paid as rebate or cashback).

  • 2023 Natural Gas Rebate Campaign Period: 1 January 2023 to 31 December 2023. Claiming deadlines apply.
  • No rebate will be paid to appliance installations outside of the current promotion period, unless the installation meets the Grace Period T&C of the 2022 Natural Gas Rebate Campaign. Please contact AGN's Natural Gas Promotions Team for clarification.
  • This offer applies to existing homes (established builds) that are connected to the natural gas distribution network owned by Australian Gas Networks (AGN). You can use this postcode list to check eligibility. There are some postcodes that AGN only partially owns, so customers in those areas should confirm address eligibility with AGN's Customer Service Team on 1300 001 001 (Option 3). New builds are excluded from this offer. Transportable or demountable homes are classified as 'new build properties'.
  • Offer is for new installations only, not for replacements (e.g. installing a natural gas instantaneous/continuous flow hot water system in place of a natural gas storage hot water system is considered a replacement). 

Read below for further Terms and Conditions, and to find information on how to claim.

Questions? Contact AGN's Natural Gas Promotions Team on 1300 001 001 (Option 7).

  • Terms and Conditions / How to Claim (continue reading)