Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times. For more information on Covid-19, visit:

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Rebates and Offers

Upgrade to a natural gas hot water system and get $500 back

Baby wrapped in bath towel

For reliable, temperature-controlled hot water that's perfect for the whole family, you just can't beat natural gas. Upgrade to a dedicated natural gas hot water system and claim $500 back (paid as rebate or cashback).

  • Promotion period: 1 January 2020 to 13 December 2020 (Grace Period closes 14 February 2021).
  • This offer applies to existing homes (established builds) that are connected to the natural gas distribution network owned by Australian Gas Networks (AGN). You can use this postcode list to check eligibility. There are some postcodes that AGN only partially owns, so customers in those areas should confirm address eligibility with AGN's Customer Service Team on 1300 001 001 (Option 3).

Read below for further Terms and Conditions, and to find information on how to claim.

Questions? Contact AGN's Natural Gas Promotions Team on 1300 001 001 (Option 7).

  • Terms and Conditions / How to Claim (continue reading)