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Connection process

We're here to make connecting your new home or business to natural gas as smooth and simple as possible. The process can be broken down into four main steps:

How gas is connected

Many homes in our network have a gas main in their street. If this is the case, it’s a simple process for a specialised team to connect natural gas to your property. The connection runs from the gas main to your property, where a gas outlet service is installed by a gas fitter and then connected to your appliances.

 How Gas Is Connected

How your gas meter works

Your gas meter is used to accurately measure the volume of gas you use and to safely regulate gas flow. A gas meter reading will then be taken at frequent intervals (generally, every quarter) to ensure accurate billing. Your meter location will be based on a number of factors, and we always consider where you prefer this to be installed in our assessment.

To request a meter position assessment, call our team on 1300 001 001 (contact hours: Mon-Fri, 8am-5pm AEST) or contact us.


 How Your Gas Meter Works