Step 2: Lodge a new connection request

If you’re looking to connect a home in SA or QLD, you can lodge your request for a new natural gas connection by calling the New Connections Team on 1300 001 001 and providing the following details: 
- Your installation address;
- Your contact details;
- Your chosen gasfitter’s details (including plumbing/gasfitting licence number); and
- The details of the appliances to be installed (which helps to determine what size meter gets installed at your property).

However, if your home is in VIC or NSW, you will need to lodge your request directly with an energy retailer with an established new connection process. Generally, this means you’ll need to contact AGL, Energy Australia, or Origin Energy. Most of these energy retailers will have forms you can fill in online, to get the process moving. 

In some areas, such as Tanunda in SA, there may be only one retailer servicing the area (e.g., Origin Energy in Tanunda). 

Step 3: Get your inlet installed - the pipe from the mains to your gas meter

This is the connection from your street to your home. We will organise the installation of the inlet pipe from the gas main in your street to the meter position. Generally, an inlet can take between 20-30 business days to complete (depending on factors such as weather conditions and site readiness), so expect some flexibility in the timeline.  

Step 4: And your outlet too - the pipes from your gas meter to your appliances

Your chosen gas fitter or appliance retailer store will help you sort the pipework between the meter and your household appliances (i.e your outlet). 

Don’t worry, you’ll get your actual meter set up in step 5. An outlet can still be installed without a meter.

Step 5: Set up an account with your energy retailer and request a meter installation

You’ve put all pieces of the puzzle in place, and now all you need is to get a gas meter installed at your property. To do this, you’ll need to contact your chosen energy retailer, set up a billing account with them (if you haven’t already done so), and nominate a day for the installation (called a ‘meter fix’) to happen. Normally, at least two business days’ notice would be required, and you’ll be asked to make sure there’s someone present at the property either in the morning or afternoon (due to the nature of work, appointments are set up as half-day appointments). 

Once your meter fix has been scheduled and confirmed, a contractor will install the gas meter at your house, carrying out a pressure and safety test. The meter will be installed at a predetermined location (depending on a number of factors), but will be placed in a location that’s easy for future meter readers to access (reads are generally carried out every quarter). 

Generally speaking, a gas meter will only be installed in an existing home once the appliances and outlet service have been completed. In NSW and SA, however, a meter can be installed even if your outlet pipework isn’t yet complete. 

And that’s it! 

Your home has a new gas connection. Once in place, you’re free to switch to another energy retailer if you choose to do so. But in the meantime, your home will be able to enjoy instant, and infinitely controllable gas at all times.

(Please note: Particular parts of the new connection process will vary across states, depending on market regulations. The following article only gives an overview of the process; for specific enquiries, you should contact your energy retailer or contact the New Connections Team on 1300 001 001).

Is it time to add gas to your home? Find everything you need to know about making the connection.

Want to know more? Give us a call on 1300 001 001                                                                               Share on Facebook