Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

GAS SUPPLY DISRUPTION AT MOUNT GAMBIER

6:00pm, Monday 14 September 2020.

How to safely turn on your gas supply (Click Here)

Relighting Map

 


Mount Gambier gas supply to return progressively from Saturday  

 

  • APA confirms that all 9,286 affected properties have now been visited and supply has either been restored or a re-connection card has been left at the property.
  • Any customer who is still without gas and needs assistance to re-connect can call APA Group on 1800 898 220 to organise for a gas fitter to attend.
  • Customers happy to re-establish supply themselves can now do so using the instructions above
  • Additional crews will remain in Mount Gambier for the remainder of the week to assist customers if required.
  •  “Restoring gas supply to more than 9000 consumers is a huge operation,” said Edwin De Prinse, General Manager Networks, APA Group.
  • “We had to visit every customer twice so that’s more than 18,000 door knocks. Without the assistance of the Metropolitan Fire Service (MFS), State Emergency Service (SES) and Country Fire Service (CFS) it would have taken much longer. We thank them for their support.
  • “We also acknowledge West Gambier Football Club for providing shower facilities and the community of Mount Gambier for its patience and understanding throughout. Thank you.”
  • The supply interruption occurred on 9 September upstream of the city network.
  • APA Group manages and operates the South Australian Natural Gas network on behalf of Australian Gas Networks (AGN) Limited.
  • Updates remain available via the APA Group Natural Gas Emergency Hotline on 1800 898 220,  the National Response Centre on 1800 427 532 and on the AGN website at www.australiangasnetworks.com.au or the AGN Facebook page at Facebook.com/australiangasnetworks.