There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).


$500 rebate for natural gas pool or spa heating

If you've just installed a pool or spa as part of your home renovations, or if you've been a proud owner of one for some time, why not optimise with natural gas heating? Be prepared to love your pool or spa (perhaps both!) year round at bliss-perfect temperature with a natural gas solution that's rapid, flexible, and effective.

Other Terms and Conditions apply (read below), existing home customers only. 

Perfect water temperature with natural gas heating 


Key Terms and Conditions

  • Promotion period: 1 January 2020 to 13 December 2020. Appliance must be installed within the promotion period to comply for this offer.
  • The heating appliance must be fuelled only by natural gas to qualify for the $500 rebate rate.
  • Offer applies only to eligible pool or spa heating systems installed in existing build properties connected to the gas distribution network owned by Australian Gas Networks (AGN). Use this postcode list to check if your property is eligible.
  • No rebate is payable if the appliance is replacing a previous natural gas pool or spa heating system.
  • Limits apply. There is a $500 rebate available for installing a natural gas pool heater and a separate $500 rebate available for installing a natural gas spa heater (maximum total $1000). If the heating is a combination system that heats both the pool and spa, then only 1 x $500 rebate will be payable.


How to Claim

Rebates can be claimed in one of two ways.

Option 1.  You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN.  Use this directory to find rebate suppliers closest to your area.

Option 2. Alternatively, you can claim direct from AGN direct, once appliance installation is complete. To make a claim direct, just use our cashback website - found here. To submit a cashback claim, you’ll need to provide a copy of the Gas Certificate of Compliance, as well as any invoices/receipts relating to appliance purchase and installation. Once your claim is approved, you’ll receive your rebate as a cashback direct to your nominated bank account.

Questions? Contact our Natural Gas Marketing Team on 1300 001 001 (Option 7).