There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

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This page contains links to the Online Connections Portal and to the Customer Reporting System - two services developed by Australian Gas Networks to make it easy for its customers and industry partners to deal with natural gas.


Online connections portal

Click here to access the ONLINE CONNECTIONS PORTAL to request a new natural gas connection.
(note: this service is currently only available to builders, appliance retail stores, and gas fitters in South Australia, QLD, Mildura, and Tamworth).


Customer reporting system (CRS) portal

The CRS Portal has been decommissioned as of 15 February 2019. Queries relating to this closure can be directed to:

Alison Carter (APA Group)