There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Claiming a rebate is easy.

Rebates can be claimed in one of two ways.*


Option 1. Claim via a rebate supplier. 

You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN. Use this directory to find rebate suppliers closest to your area.

Your chosen rebate supplier will take care of the rebate paperwork for you - it's as simple as that.


Option 2. Claim direct via AGN's cashback website. 

Alternatively, you can claim direct from AGN, once appliance installation is complete. Use our cashback website to lodge a claim. To submit a successful cashback claim, you'll need to provide the following:

1. A copy of the Gas Certificate of Compliance (also called 'Gas Compliance Certificate' or 'Gas System Compliance Certificate', depending on your state).

2. An installer's invoice (e.g. from your chosen gasfitter) to cover the supply and installation of the appliance OR a proof of purchase for the appliance (e.g. purchase receipt) and an installer's invoice - in cases where you have bought your appliance independently of your installer.

3. Your gas meter number or 'Meter Installation Registration Number' (MIRN). 

Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).

Once your claim is approved,** you’ll receive your rebate as a cashback direct to your nominated bank account.

If you  need assistance with claiming (or would like to check what supporting documentation is required, for a direct cashback claim), just contact AGN's Natural Gas Promotions Team on 1300 001 001 (Option 7).


*All QLD claims will be paid as a cashback claim (refer Option 2).

**All rebate/cashback claims are subject to Terms and Conditions, and payment will only be approved if these Terms and Conditions are met. Claims must be lodged by the end of the Grace Period for the relevant promotion (the Grace Period is generally 2 months' after the end date of the promotion). If you have questions about rebate/cashback eligibility, contact AGN's Natural Gas Promotions Team on 1300 001 001 (Option 7).